We take every measure to ensure your order arrives in perfect condition. However, if your order is damaged during transit by a third-party carrier, please contact our Customer Care Team immediately so we can help.
To help us resolve this for you quickly, please provide the following information:
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Your order ID.
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Details of the issue.
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Photo evidence of the damage.
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A clear photo of the bottle’s batch number and expiry date (found on the bottom of the bottle).
Our team will review the details and determine your eligibility for a refund or a replacement.