Orders & Shipping

Get help for your orders, shipping options, delivery timelines, tracking your package, and resolving common delivery issues.

14 articles

What are the shipping fees? Do you offer free shipping? How do I track my order? How long will it take to process my order? What happens during order processing? How do I check if my order was successful? Why do I see more items in my order than I ordered? What if I entered the wrong shipping address? How long does delivery usually take? What can I do to ensure a smooth delivery experience? What should I do if my package is delayed or missing? Who should I contact for order issues: the shipping carrier or Heartheris? Do you have any physical retail stores? Do you ship internationally?